Custom

Custom Apparel Terms & Conditions

The points listed below are another way we at Epix Gear want to establish professional, lasting client relationships through clear communication and outstanding customer service. We strive for excellent communication throughout the entire ordering process and provide honest, realistic expectations. We appreciate your business and thank you for choosing Epix Gear as your apparel provider. 

Design Confirmation

Sizing Confirmation

Order Changes

Price and/or Product Changes

Lead Times

Orders shipping to destinations outside of the US

In case of defective Merchandise

In case of damaged Merchandise

Limits of Responsibility

Design Confirmation

By confirming an electronic version of your custom design, you understand that the colors seen on your computer screen or generated by your printer may appear different on the final product. The reason for this is the differences between RGB (electronic) and CYMK (printed) color formats. While providing us with color Pantone codes is helpful, Pantone colors can also vary depending on material thickness and stretch and we cannot guarantee exact matching.

In cases where we feel the printed color is significantly different from the on-screen color, we will email you a picture for confirmation before proceeding to production.

Therefore, we cannot accept returns/exchanges/discounts based on color matching issues.

Sizing Confirmation
By placing your order, you understand that you are responsible for the sizes you requested for production. We encourage you to receive fitting samples to get an accurate impression of how our apparel fits. You should not rely solely on the size you normally wear, since no two brands use the same materials and patterns, and can differ significantly in sizing. You should also not rely solely on fitting charts, since those are just a general guideline and cannot substitute for actually trying on the product.

Therefore, we cannot accept returns/exchanges/discounts based on ill-fitting products.

Order Changes

Changes to submitted orders are discouraged, but may be accepted depending on the nature and scope of the request. We treat these on a case-by-case basis. Please email/call your sales rep immediately with change requests. Since we begin processing your order immediately after receiving it, modifications may delay the anticipated delivery date, and we would inform you accordingly.

Price and/or Product Changes

When you place your order, you agree to the prices and payment terms indicated on your order form. Price differences related to other clients, future or past prices, and in-store or at-event prices will not be considered.

We make every attempt at providing you with product samples which (aside from design) exactly reflect your future order. However, in the very rare instance that a material or trim is changed or becomes unavailable and requires substitution, we will contact you by email to obtain your approval before proceeding. We cannot accept returns/exchanges/discounts based on product changes which you consent to.

Lead Times

By submitting your order, you understand that we consider your order "confirmed" and begin counting lead time once we have:

- Your signed and completed order form (can be confirmed electronically)

- Confirmed your design

- Secured your deposit

We commit to delivering your order within 8 weeks of order confirmation, but this is not a guarantee.

If you are placing a time-specific order which requires a specific delivery date, this must be communicated at the beginning of the ordering process and the timeline will be reviewed before we can accept expedited or otherwise special delivery dates.   

Orders shipping to destinations outside of the US

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be paid by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

In Case of Defective Merchandise

Although our products pass a thorough quality inspection, in case you find your merchandise has poor workmanship or other quality issues, please notify us in writing via email within 14 days of order receipt. We require clear pictures of the defective areas as well as a description of the nature of the defect. If merchandise is deemed by us as defective, we will replace the defective portion of your order or issue a refund. Shipping costs for returning the defective portion of your order to us are your responsibility. We cover the costs of shipping the replacement to you.

It is at our sole discretion to determine if a product is defective, and damage incurred during use or normal wear & tear will not be accepted as a defective return.

In Case of Damaged Merchandise

Damaged merchandise relates to items that have been damaged during shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please contact us immediately toll free at (877) 255-3586.  

Limits of Responsibility

We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product.

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© 2013 Epix Gear