Ordering Policy

 

 

Order Confirmation

Order Changes

Price and/or Description Changes

Orders shipping to destinations outside of the US

Delivery Times

Exchanges

Returning Merchandise

Returning Defective Merchandise

Returning Damaged Merchandise

Limits of Responsibility

 

Order Confirmation
You will receive a confirmation of your order at the conclusion of your order process, as well as a confirmation email, including order number and total amount charged.

Order Changes

If you have placed an order recently and need some information about it or would like to change it in some way, You should contact us via email at feedback@epixgear.com or call us toll free at (877) 255-3586. Please note that since we begin processing your order immediately after receiving it, modifications may not always be possible.

Price and/or Description Changes

All prices, pictures and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. When you place your order with us online, you agree to the price and terms indicated on our website. Price differences related to future or past prices as well as in-store or at-event prices are not refundable.

Orders shipping to destinations outside of the US

When ordering from outside of the US, your country may require you to pay taxes on your order. We do not control this amount, nor do we have any idea what each country may charge. You should check with your local customs office. We are required to put your full invoice amount on the Customs Form (so if your item cost $99, we write $99 on the form).

You may declare your package as a "gift" by writing "gift" in the "Notes to Seller" section at checkout. If you do this, the recipient (whoever the package is delivered to, even if that is yourself) may be charged considerably less in taxes or may not be taxed at all. However, you should check with your local customs office to find out what qualifies a package to be classified as a gift, and how it affects the charges you will incur locally such as taxes, duties, or other tariffs. Misuse of the "gift" designation may result in your package being delayed at customs, or even returned.

We declare $3 per item on all "gift" orders ($3 is the designated cost to make a product). So, if you order 2 tri suits @$99 each, your order will be declared as a "gift" with a $6 value.
 

SPECIAL NOTE ABOUT "GIFT" DESIGNATION IF YOU LIVE IN THE UK, CANADA, NORWAY, SWEDEN OR SWITZERLAND
You can write "gift", but we have to put the total invoice amount on your customs form as required by your laws. The $3 per item rule does not apply.

 

Delivery Times

The following table shows normal delivery times. Orders received by Noon Eastern Standard Time are shipped the following day (in stock items only). No Sunday Deliveries. We cannot guarantee delivery dates/times.

 

USA orders-Priority Mail®

Flat-Rate Box

Allow 2-3 business days for delivery.

USA orders-Express Mail

Flat-Rate Box

Overnight delivery.

International Orders- Express Mail  International Flat-Rate Box

Allow 3-4 business days for delivery.

Exchanges

In cases where you ordered apparel online that does not fit the way you expected it to, you can exchange it for a different size. Simply contact us within 14 days of the original purchase date to arrange it, then ship the merchandise back to us (in new and undamaged condition), and we will ship you your desired size. Shipping costs for returning the unused merchandise to us is your responsibility, but we will cover the costs of shipping the correct size to you once we receive the return. Customized merchandise cannot be exchanged.

Returning Merchandise

In case you are not satisfied with your merchandise for any reason, please notify us in writing via email within 14 days of receiving with details, in order to receive full product credit (any shipping costs and/or credit card handling costs cannot be refunded). Merchandise will be accepted for return within 14 days of receipt. The merchandise must be returned to us in new and unused condition and in its original packaging. Customized merchandise cannot be returned/refunded.

Returning Defective Merchandise

Although our products pass a thorough quality inspection, in case you find your merchandise has poor workmanship or other quality issues, please notify us in writing via email. We require clear pictures of the defective areas as well as a description of the nature of the defect. Once merchandise is deemed by us as defective, we will replace the defective portion of your order or issue a refund. Shipping costs for returning the defective portion of your order to us will be credited to your account, and we will cover the costs of shipping the replacement to you once we receive the return, or issue a refund for the defective portion of your order (any original shipping costs and/or credit card handling costs cannot be refunded). Please note that damage incurred during use or normal wear & tear will not be accepted as a defective return.

Returning Damaged Merchandise

Damaged merchandise relates to items that have been damaged during shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please contact us immediately toll free at (877) 255-3586.  

Limits of Responsibility

We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product.

 

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